"FAQs"

  1. How can I know if a jewel is available in stock? Answer: You can check the availability in stock by browsing the product page of the jewel in question and consulting the "availability" section.

  2. How can I cancel my order? Answer: Please contact us as soon as possible at shopsaintspire@gmail.com to discuss the options available to cancel your order within 24 hours of purchase.

  3. How can I pay for my order? Answer: We accept payment by credit or debit card, PayPal and bank transfer.

  4. How long does it take for my order to ship? Answer: We try to ship orders within 24-48 hours of receiving your payment. Delivery times may vary depending on your location and stock availability.

  5. How can I track my order? Answer: You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your order on our site or with the carrier.

  6. What is your return policy ? Answer: We accept exchange returns except for "earrings" within 15 days of receipt of your order. Please see our full return policy for more information.

  7. How can I maintain my Saint-Spire jewellery? We recommend cleaning your Saint-Spire jewelry regularly with a soft cloth and mild jewelry cleaner. Avoid wearing your jewelry during activities such as swimming or playing sports, and keep it in a safe, dry place when you're not wearing it.

  8. How can I track my order? Answer: You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your order on our site or with the carrier.

  9. How can I contact Saint-Spire customer service? We are here to help you ! You can contact us by e-mail at shop@saintspire.com and we will answer all your questions as soon as possible.